Published on:
January 25, 2024

Why is the Swipe app working slowly or logging out frequently?

Ensuring the swift and smooth functioning of the Swipe app is our first priority but sometimes unexpected issues arise. In this blog, we will delve into common issues that can lead to slow performance and unexpected logouts in the Swipe app along with practical solutions to address them.

1. Outdated Software/App Versions

Always keeping your phone's operating system up to date is crucial for optimal app performance. Outdated software versions can contribute to a drop in app speed over time. To address this, regularly check for system updates in your phone settings. For the app itself, logging out, uninstalling, and reinstalling from the Play Store can ensure you're using the latest version.

2. Network Latency:

The speed of your network directly influences your app's performance. Slow networks can lead to sluggish app behavior. To counter this, consistently monitor your network speed and ensure a stable internet connection. A robust network is essential for a seamless user experience.

3. Lack of Storage Space:

Insufficient storage space on your device can impede its overall performance, affecting the app as well. When your device approaches its capacity limit, expect a speed reduction. Regularly free up space by managing your photos, videos, and installed apps. Keeping your device below 90% capacity is a good practice to maintain optimal performance.

Troubleshooting Steps

Now, let's look at some steps you can follow to resolve these errors:

Check Your Internet Connection

The first and most important step is to ensure that your internet connection is stable and not fluctuating. These errors can often occur when there are disruptions in your network. If your internet is acting up, resolving those issues may be all you need to do.

Change Your DNS Server

In most cases, the Dynamic Host Configuration Protocol (DHCP) configures your system to use the IP addresses of your Internet Service Provider's domain name servers. You must explicitly change the DNS settings in your operating system or device to use the Google Public DNS IP addresses in order to use Google Public DNS.

To know more about how to change your DNS server click here: Configure your network settings to use Google Public DNS

Reinstall the App

If the errors persist even after checking your internet and DNS settings, consider uninstalling and then reinstalling the Swipe app on your system. Sometimes, issues can arise due to corrupted or outdated app files. Reinstalling the app can often resolve such problems.

Try an Alternate Internet Connection

If you have access to an alternative internet connection (e.g., switching from Wi-Fi to mobile data or vice versa), give it a try. Sometimes, the issue may be specific to your current network, and switching to a different one might help.

Clearing Cache:

Clearing the app's cache is a crucial step, especially for Android users. Navigate to settings, go to apps or applications, choose the app, and clear the cache to ensure smooth functioning.

Get the Latest Version:

To enjoy the most recent features and better performance, always make sure to download the latest version of the app from the Play Store. Regular updates ensure compatibility with the latest operating systems and deliver the best user experience.

Contact Support

If none of the above steps work, and you continue to experience these errors, don't hesitate to contact our Swipe customer support. To provide you with further assistance and investigate the issue more deeply. You can create a support ticket to get help.

Note: Swipe is compatible with Windows devices running version 10 and above, Android devices running version 7 and above, as well as Mac OS devices running version 10.13 and above. If you're using older device versions, you can still access Swipe through any web browser by visiting


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Updated on:
March 16, 2024