Published on:
October 19, 2023

What do the errors mean while opening the Swipe app and how to solve it

If you are a business owner or the finance team of a business who is using Swipe for invoicing, inventory management, or any of your financial purposes, and if you encountered some error messages while trying to access the website. Two common errors that you might have faced are 'This site can't be reached' and 'Unable to connect to the internet' These errors can be quite frustrating, but in this blog, we'll simplify what they mean and provide you with some practical steps to resolve them.

What are the errors?

What does “The site can't be reached” mean?

This error message indicates that the site is having trouble connecting to the internet or to the Google DNS. So, these connection issues can disrupt your access to the app.

this site cant be reached

What does “unable to connect to the internet” mean 

This error suggests a problem that might have been caused by issues with your internet connection or the Wi-Fi connection.

unable to connect to the internet

Troubleshooting Steps

Now, let's look at some steps you can follow to resolve these errors:

Check Your Internet Connection

The first and most important step is to ensure that your internet connection is stable and not fluctuating. These errors can often occur when there are disruptions in your network. If your internet is acting up, resolving those issues may be all you need to do.

Change Your DNS Server

In most cases, the Dynamic Host Configuration Protocol (DHCP) configures your system to use the IP addresses of your Internet Service Provider's domain name servers. You must explicitly change the DNS settings in your operating system or device to use the Google Public DNS IP addresses in order to use Google Public DNS.

To know more about how to change your DNS server click here: Configure your network settings to use Google Public DNS

Reinstall the App

If the errors persist even after checking your internet and DNS settings, consider uninstalling and then reinstalling the Swipe app on your system. Sometimes, issues can arise due to corrupted or outdated app files. Reinstalling the app can often resolve such problems.

Try an Alternate Internet Connection

If you have access to an alternative internet connection (e.g., switching from Wi-Fi to mobile data or vice versa), give it a try. Sometimes, the issue may be specific to your current network, and switching to a different one might help.

Contact Support

If none of the above steps work, and you continue to experience these errors, don't hesitate to contact our Swipe customer support. To provide you with further assistance and investigate the issue more deeply. You can create a support ticket to get help.

Note: Swipe is compatible with Windows devices running version 10 and above, Android devices running version 7 and above, as well as Mac OS devices running version 10.13 and above. If you're using older device versions, you can still access Swipe through any web browser by visiting


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Updated on:
October 20, 2023