May 20, 2023

Navigating the paradigm shift: Digital transformation in the BFSI sector

By 2025, the Banking, Financial Services, and Insurance (BFSI) sector, currently valued at Rs. 81 trillion, is projected to overtake the second position. It significantly promotes economic development and significantly raises the GDP of the nation. The pandemic's start, though, has caused a paradigm shift in how the BFSI sector offers its clients services. The sector's IT department put in extra hours to ensure that services were seamlessly digitalized as a result of the country's increased adoption of digital technology. Even employees had to adapt their daily schedules to quickly balance work and home. This change to a remote work culture has created a wealth of new opportunities for businesses and workers alike. 

The BFSI sector is heavily focused on creating an innovative business model and a customer experience journey as a result of the growth of digital culture. Every company is now utilising fintech tools for quick transformation, and in this fintech environment, emphasis is placed on closing the talent gap and creating an ecosystem that is powered by people's abilities. 

Digital transformation shaping hiring trends 

Recruitment in the digital age is focused on skills to please clients. Digital platforms, including big data, analytics, and cloud technology, have been adopted by banks to enable seamless customer banking operations, API linkages, and next-generation CRM systems. This shows a substantial increase in the hiring of people for both technology and conventional jobs, including UI/UX developers, AI/ML engineers, cybersecurity specialists, etc. The employment trends have changed to include backend digitalization professionals alongside financial expertise as banking experience has moved into the online sector.

New skills in BFSI 

The bulk of those working in the BFSI industry have backgrounds in business or finance. Technology advancements are creating new career trends that emphasise the ability to support the convergence of the BFSI and IT areas. For people with technical skills, such as data analysts, app developers, and artificial intelligence specialists, there will be a wide range of options.

Many people with exceptional soft talents will also be given new opportunities. Since client retention is the backbone of the BFSI industry, those who possess the necessary skills will enjoy the opportunities there.  New core skills are anticipated to be included into leadership, functional, and behavioural development systems as firms use data analytics and AI technologies.

Organisations will need to scale up "new skilling" to prepare people to interface with advanced robotics.

Trends in hiring

In cross-functional fields such customer-facing jobs like Sales/Business Development, Client Servicing, and Collections, hiring trends are still on the rise. Employers seek workers who are adaptable and eager to consider novel ideas. Corporate hiring practises are deliberate, with an emphasis on largely filling replacement positions. Today, we can see a marked increase in hiring at all levels of expertise, from entry-level employees to front-line supervisors. 

Industry 4.0 adoption is imminent, thus it's time for leadership to take the initiative and rethink their sector partnerships. After banks, NBFCs, insurance platforms, and other financial institutions embraced technology, it was time for leadership to concentrate on looking ahead to a period when operations would be more efficient, costs would be lower, and customers would have a better experience. New skill development and the creation of a behavioural department framework that is digitally driven are both urgently needed. 

Furthermore, businesses in the BFSI sector are thinking about outsourcing tasks that can lower overhead expenses in order to achieve greater efficiencies. In the end, businesses will start searching for new hires who can create disruptive techniques for revenue to grow in the midst of a downturn. In the current year, prospective applicants will be judged on their entrepreneurial creativity and innovation, with a continued focus on their ability to be adaptive and flexible in certain circumstances to boost sales and customer relations. 


Overall, both for employees and BFSI organisations, the epidemic has expanded the use cases for technology. For job seekers in the cutting-edge BFSI sector, the immediate future seems promising, and those who continue to innovate will have a significant advantage. While candidates should choose organisations with which they share a similar culture, businesses must become more agile and adaptive to draw in the best talent.


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