Published on:
January 25, 2024

Troubleshooting Guide: Not Receiving OTP on Swipe App? Here's What You Can Do

If you are facing the frustration of not receiving OTPs on your Swipe app? Don't worry; In this guide, we'll walk you through simple steps to troubleshoot and fix the issue.

But before that don't forget, if you're having trouble receiving OTPs on your phone, we send you OTP via email and WhatsApp. So once please check your registered email address or your registered number WhatsApp for the OTP, and you might just find the solution you need.

But still, if you have added only your mobile number or would like to know the issue. Follow the simple troubleshooting discussed in the blog.

Check Your Network Connection

First, check your network connection sometimes low network signals can be the culprit. If you're not receiving OTPs, try turning on airplane mode, restarting your phone, and then turning off airplane mode. This simple trick can help refresh your connection and get the OTP.

Double-Check Your Phone Number

Ensure you've entered the correct phone number with the right country code (+91 for India). Small mistakes can lead to such issues. so take a moment to double-check.

Clear Messaging App Cache

Cache files can sometimes cause such issues. Try to clear your messaging app's cache by following these steps:

1. Open 'Settings,' go to 'Apps.'

2. Find the Messaging app and open its App info.

3. Tap 'Clear Data,' then find 'Clear Cache' and tap on it.

Restart Your Phone

Sometimes if there is a bug in the working Android or any other device it is the root cause of this problem. It may interfere with the process of receiving messages. So to sort out such bugs you just have to restart your smartphone and it will fix most of the bugs easily.

Check SMS Reception

Verify if your phone number is receiving messages. Ask a friend to send you an SMS from another device. If you receive it, your SIM card is working fine.

Review Your Blocklist

Check if you've accidentally blocked certain numbers or unknown contacts. Follow these steps:

1. Open your Phone app.

2. Tap on '⋮' for Phone settings.

3. Open 'Blocklist' or 'Blocked contacts.'

4. Make sure you can receive SMS from unknown numbers.

Disable Third-Party Messaging Apps

Some third-party apps, like Truecaller, may interfere with OTP reception. Uninstall or disable these apps temporarily to see if it resolves the issue.

Try Another Device

If you're in a hurry, switch your SIM card to another phone. This quick solution can ensure you receive the OTP promptly.

Contact Support

If none of the above steps work, and you continue to experience these errors, don't hesitate to contact our Swipe customer support. To provide you with further assistance and investigate the issue more deeply. You can create a support ticket to get help.

Note: Swipe is compatible with Windows devices running version 10 and above, Android devices running version 7 and above, as well as Mac OS devices running version 10.13 and above. If you're using older device versions, you can still access Swipe through any web browser by visiting


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Updated on:
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