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Published on:
February 13, 2023
By
Prudhvi Raj

‘URJA’ (Urban Jyoti Abhiyaan)

URJA stands for "Urban Jyoti Abhiyaan," which is a scheme launched by the Government of India in 2015 to provide 24x7 power supply to urban households, improve the quality and reliability of power supply, and reduce transmission and distribution losses. The scheme is implemented by the Ministry of Power, Government of India and covers all states and Union Territories in the country.

1. Features of  URJA App:

The URJA (Urban Jyoti Abhiyaan) app provides several features to users, some of which are:

a. Complaint registration:

Users can register complaints related to power supply issues and track the status of their complaints through the app.

b. Bill payment: 

The app allows users to view their electricity bills and make online payments.

c. Power outage information: 

Users can check the status of power supply in their area and get updated information on scheduled and unscheduled outages.

d. Energy consumption information:

Users can view their energy consumption history and get insights into their usage patterns.

e. Meter reading:

The app allows users to submit meter readings and avoid estimated billing.

f. Customer service:

Users can access customer service through the app and get answers to their queries and concerns.

Note: The features of the URJA app may vary depending on the state and the electricity distribution company.

2. Objective of URJA App:

The objective of the URJA (Urban Jyoti Abhiyaan) app is to provide a convenient and efficient platform for consumers to access various services related to their electricity supply. Some of the key objectives of the app are:

a. Improved customer service:

The app aims to provide a seamless and efficient customer service experience to users.

b. Transparent and accountable power supply:

The app aims to improve the transparency and accountability of the power supply system by allowing users to track the status of their complaints and view their consumption history.

c. Improved quality of power supply:

The app aims to improve the quality and reliability of power supply by providing real-time information on power outages and enabling users to report power supply issues.

d.Easy bill payment:

The app aims to simplify the bill payment process by allowing users to view their bills and make online payments.

e.Reduced T&D losses:

The app aims to reduce transmission and distribution losses by allowing users to submit meter readings and avoiding estimated billing.

Overall, the URJA app aims to empower consumers and improve the delivery of electricity services in urban areas in India.

3. Ecosystem of URJA App:

The ecosystem of the URJA (Urban Jyoti Abhiyaan) app includes various stakeholders who contribute to its functioning and success. These stakeholders include:

a. Consumers:

The end-users of the app who can access various services related to their electricity supply.

b. Distribution companies (DISCOMs): 

The companies responsible for the distribution of electricity and maintenance of power supply infrastructure in urban areas.

c. Government agencies:

 The government agencies such as the Ministry of Power and the state electricity regulatory commissions that provide policy support and regulate the power sector.

d. Technology providers:

 The technology companies that develop and maintain the app, ensuring its functionality and security.

e. Payment gateways:

The payment gateway providers that facilitate secure and convenient online bill payments through the app.

All these stakeholders work together to provide a seamless and efficient user experience through the URJA app, and improve the delivery of electricity services in urban areas in India.

4. Information Shared via URJA App:               

The URJA (Urban Jyoti Abhiyaan) app allows consumers to access and share various types of information related to their electricity supply. Some of the information shared via the app includes:

a. Complaint information:

Users can register complaints related to power supply issues and track the status of their complaints through the app.

b. Bill information:

Users can view their electricity bills, including the billing amount and due date, and make online payments through the app.

c. Power outage information:

Users can check the status of power supply in their area and get updated information on scheduled and unscheduled outages.

d. Energy consumption information:

Users can view their energy consumption history and get insights into their usage patterns.

e. Meter reading information:

Users can submit meter readings and avoid estimated billing.

f. Customer service information:

Users can access customer service through the app and get answers to their queries and concerns.

Overall, the URJA app provides a platform for consumers to access and share information related to their electricity supply, improving the delivery of electricity services in urban areas in India.

5. How to make use of the App?

To make use of the URJA (Urban Jyoti Abhiyaan) app, you can follow these steps:

Download the app: The URJA app can be downloaded from the App Store (for iOS) or Google Play Store (for Android).

a. Register:

Once you have installed the app, you need to register for an account by providing your personal and electricity connection details.

b. Login:

After registering, you can log in to the app using your username and password.

c. View and pay bills:

 You can view your electricity bills and make online payments through the app using a credit card, debit card, or net banking.

d. Register complaints:

 If you have any issues with your power supply, you can register a complaint through the app and track its status.

e. Check power outage information:

 You can check the status of power supply in your area and get updated information on scheduled and unscheduled outages.

f. View energy consumption information:

You can view your energy consumption history and get insights into your usage patterns.

g. Submit meter readings:

You can submit meter readings through the app and avoid estimated billing.

By using the URJA app, you can access various services related to your electricity supply in a convenient and efficient manner.

Conclusion of URJA App:

In conclusion, the URJA (Urban Jyoti Abhiyaan) app is a valuable tool for consumers to access various services related to their electricity supply. The app aims to provide a convenient and efficient platform for users to view their bills, make online payments, register complaints, check power outage information, view energy consumption history, and submit meter readings. The app also improves the transparency and accountability of the power supply system, providing real-time information on power outages and enabling users to report power supply issues.

By leveraging technology, the URJA app empowers consumers and helps to improve the delivery of electricity services in urban areas in India. The app is easy to use and accessible, making it a valuable tool for consumers to manage their electricity supply. With its various features and functionalities, the URJA app is a step towards a more efficient, reliable, and transparent power sector in India.

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