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Published on:
March 21, 2023
By
Harshini

FAQs answered on GST E way Bills

Latest Updates

10 Jan 2024
Blocking the generation of E-Way Bill without e-Invoice/IRN has been withdrawn.
05 Jan 2024
Reporting of 4/6 digit HSN in e-Waybill from 1st February 2024.

General FAQs

What is the standard website for creating e-way bills?

https://ewaybillgst.gov.in is the common website for creating e-way bills.

What am I supposed to do if my mobile device isn't receiving OTP?

If you haven't turned on your phone's "Do Not Disturb (DND)" feature, your service provider's network might be congested. OTP is another option, and it's delivered to your email address.

The e-way bill service is sluggish; what should I do?

Please check the connectivity of your internet.

What must I do if the menu list or pages for an e-way bill don't display correctly?

Please verify that your system has the newest edition of the browser recommended by the e-way bill site. You should also check the browser's security settings and the system's display settings. Internet Explorer 11 or later, Firefox 43.5 or later, and Chrome 45 or later are the recommended browsers for viewing the site.

Registration FAQ

I'm already logged in to the GST Portal. if I have to re-register upon that eWay Portal?

Yes. All GST-registered individuals are required to create an account using their GSTIN on the e-way bill website at www.ewaybillgst.gov.in. After entering the GSTIN, the device will send an OTP to the user's registered cellphone number with the GST Portal, which must be authenticated before the user may generate their login credentials for the e-way bill system. After creating a login and password of their choosing, the user can then start entering data to create an e-way bill.

The system always tells me you already have registered when I try to sign up. What should I do?

This proves that you (using your GSTIN) already have enrolled on the e-way bill website and set up your user name and password. Please log in to the e-way bill system using these credentials. Please utilize the "Forgot Username" or "Forgot Password" functionality offered on the site to retrieve your username or establish a new password if necessary if you've been forgotten either.

How can I fix the problem when the system tells me there is no (Mobile) contact with this GSTIN in the GST Common Portal whenever I try to register?

This is a sign that the e-way bill system has been unable to obtain your GSTIN's contact information, including your phone number and email address, from the GST Public Portal (www.gst.gov.in). For assistance, please call 0120-4888999 for GST.

The system always displays "Invalid GSTIN" or "The information for this GSTIN is not accessible in the GST Common Portal" whenever I try to register using my GSTIN. What should I do to fix this problem?

This is a sign that you entered your GSTIN incorrectly or that the GST Common Portal does not have your GSTIN details. Please double-check the GSTIN you submitted or visit the GST website (www.gst.gov.in) to view the information of your GSTIN underneath the "Search Taxpayer" page.

The system consistently displays the incorrect address or cell phone number whenever I try to register. What should I do to fix this problem?

This suggests that you may have recently updated your company registration information in the GST Shared Portal. To retrieve the most recent information from the GST Standard Portal, please click the "Update from Common Portal" button on the e-way bill gateway. If incorrect data is still displayed even after taking this action, kindly change the information in the GST common portal by using the amending process.

Enrollment FAQs

Why should the transporter sign up for the e-way bill system?

There could be some carriers who move items for their customers despite not being registered underneath the Goods and Services Tax Act. In order to receive a 15 digit Distinctive Transporter Id, they must enroll on the e-way bill site.

What is Transporter ID or TRANSIN?

When an unregistered transporter enrolls in the system, the EWB system generates a 15-digit unique number called a TRANSIN, which is based on the state code, PAN, and check sum digit and is similar to the GSTIN format. The transporter can provide his clients access to this TRANSIT or Transporter id so they can enter it when creating e-waybills to allocate products for transportation.

How does a transporter who is not registered obtain a special ID or transporter ID?

The necessary information for enrollment in the EWB portal must be provided by the transporter. The EWB system generates the transporter id after receiving the necessary data. The user manual contains specific information on the data that must be provided.

My PAN information is not legitimate, according to the system, hence I am unable to register as a transporter.

This shows that the PAN name and number that you submitted did not pass validation by the CBDT/Income Tax system. Enter the name and number exactly as they appear in the income tax database.

My Aadhaar information is not legitimate, according to the system, thus I can't sign up to be a transporter.

This is a sign that the Aadhaar system is not validating the Aadhaar Number, Name in Aadhaar, or Mobile Number that you supplied. Please enter accurate information. The PAN Number may also be used in place of an Aadhaar number throughout the enrollment procedure.

Every time I attempt to register as a transporter, the system informs me that I am already registered under the GST system and should use that GSTIN to do so.

Given that the PAN you provided was validated, this proves that you are an enrolled taxpayer with a valid GSTIN. You can use your GSTIN instead of having to re-enroll as a transporter.

The system always tells me that I have already enrolled when I try to sign up to be a transporter.

This shows that you've previously generated your login details and registered for the e-way bill portal using your PAN and other information about your firm. To access the e-way bill system, kindly utilize them. Please use the "Forgot Username" or "Forgot Password" facility on the website to retrieve your username or establish a new password if necessary if you've been forgotten either.

Login FAQs

When I try to log in, the system always says "Invalid Login... Please double-check your password and username. What should I do to fix this problem?

This is a sign that the username and password you are using to log into the e-way bill system are invalid. Please verify the login credentials (username and password) being used. Please use the "Forgot Username" or "Forgot Password" facility on the portal to retrieve your username or establish a new password if necessary if you have lost either.

The system always tells me "Your account has been frozen" when I try to log in. What should I do to fix this problem?

This is a sign that your profile has been frozen, possibly as a result of the cancellation of your registration or the deactivation of your GSTIN on the GST Common Portal. Please go to the 'Search Taxpayer' option on the GST Common Portal (www.gst.gov.in) to find out the status of your GSTIN. If you have trouble logging in to the e-Way Bill portal but can log in to the GST portal, please file a complaint at https://selfservice.gstsystem.in/.

If I can't remember my username or password, what should I do?

Use the "Forgot Username" or "Forgot Password" functionality offered on the website to retrieve your username or establish a new password in the event that you have forgotten either. After confirming their identity with an OTP, the user must provide certain information before receiving their username and password.

E-way bill FAQs

Why is an e-way bill necessary?

According to Section 68 of the Act, the Government may demand that the person in charge of a carriage transporting any shipment of goods with a value greater than a certain amount be in possession of the documentation and equipment that may be stipulated. In certain prescri

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