“A Simple App That Solved Big Problems”: Ramu’s Experience With Swipe in Telangana

Being the owner of a service centre, things can get messy and complex very quickly. You deal with bulky spare parts, technicians who are dispatched to a site, and records about the customers that seem to multiply. For Ramu, who has owned a Microchip Technologies authorized service centre in Telangana for years, this has been part of the daily stress.

Up until recently, and like most people operating a local business, everything was done by hand - bills were handwritten, spare parts were tracked in a register, and payment updates relied on recollecting what a customer had said.

As business picked up, these manual methods started to create more chaos than order. They had issues where engineers providing service couldn’t provide a customer a bill while working on-site. The stock kept getting more chaotic. They struggled to get paid by customers if they only collected a partial payment because it was difficult to follow up.

What Changed: A Visit From the Swipe Team

In the afternoon, Ramu was visited by someone from Swipe named Aditya. He wasn’t there to sell a product - he just wanted to explain what Swipe was about and what the app did. Ramu didn’t make a decision right there and then. A few days later, he learned more about the app and downloaded it. He really didn't expect much from it. Well, after using Swipe for a couple of weeks, Ramu had started to change his life in an incredibly positive way.

How Swipe Helped Me and My Team

Swipe didn't only assist with invoicing, but that was a significant function. Ramu could now:

1. Produce accurate PDF invoices in seconds, even if your employees were not on site.

2. Each customer had its profile, greater spare parts were tracked better.

3. He and his team did not have to keep calling customers for reminders to pay.

4. Ramu cared about how easy it was for resource technicians to use the app alone without bothering him all the time. They were able to learn without relying on him like other apps in the past.

“Ab toh hum log site pe hi invoice banate hain aur customer ko turant bhej dete hain.”, Ramu mentioned during a conversation.

Final Thoughts

What was once a random visit has become one of Ramu's best decisions for his business. Whether managing spare parts or allowing field engineers to close jobs more quickly, Swipe has become an everyday tool for his service centre. If you are still relying on manual books and old-fashioned methods, it might be time for a change. Allow Swipe to eliminate the worry of running your service operations daily.

👉 Try Swipe today and see the difference for yourself.