How Swipe Transformed Billing & Bookkeeping at Our 140-Year-Old Jewellery Store

My name is Mithil Jadawat. I have spent the last ten years working in Jodawat Jewellers. Jodawat Jewellers is more than a mere business; it's a family legacy that has been treasured for over 140 years. For many years, the business has developed a good reputation in the community and continues to serve a blend of new and long-standing customers.

As much as I value the legacy, it became clear to me that some aspects of the business had to change to modernise the business. This included the simplification of our billing and invoicing system.

How We Came Across Swipe

As I was going about my daily tasks on the internet, I stumbled upon an advertisement for Swipe. I have to admit I was a little ‘sceptical,’ as I’m sure many people would be. Nobody finds it easy to trust a new business, particularly with sensitive operations such as billing and accounting.

Despite my reservations, I opted to give it a try. I spoke with the company’s team, and to be truthful, they were very nice. Their friendliness aside, I was particularly struck by how much they were willing to adjust the module to fit our specifications.

Jewellery Business Has Unique Needs — Swipe Understood That

As in other industries, billing in our case is complex. We contend with diverse rates, personalised billing, and customer service — especially during holiday rushes. Also, in our industry, congestion management at the billing counters during peak periods used to be a significant challenge.

That is, until Swipe came along.

Every employee is now equipped with Swipe’s clean interface as an application on their devices. No more chaos, and no more wasted time. It has improved speed and efficiency while aiding us during rush hour congestion.

Game-Changer: Tally Integration & Effortless Accounting

The introduction of Tally Integration by Swipe was a pivotal moment for our team. Previously, sharing data with our chartered accountant and keeping our financial records in order was a complex, multi-step procedure.

Now, it is fully automated.

Through Swipe, all records can be sent directly to my chartered accountant with no manual work required. The process is so effortless that physical presence is not a requirement; my team can manage everything while I observe.

Customer Support That Cares

The customer service provided by Swipe has been remarkable. Whenever we have an inquiry, we can press a button, and a member of their team is available to help us. Moreover, if I’m busy, my team can always turn to the brief, clear help videos provided by Swipe. Everything is straightforward, and solutions can be reached in a matter of minutes.

Small Updates That Make a Big Difference

I have come to appreciate how Swipe implements new updates consistently. For instance, I can now send greetings and invites to customers directly from the application. Although this is a minor function, it is relevant in fostering customer relationships and making interactions feel personalised.

Final Thoughts

The benefits of Swipe have streamlined our processes, lessened billing strain, supplemented staff autonomy, and improved bookkeeping — all on one convenient platform.

For fellow retail practitioners or jewellers still entrenched in outdated processes, my guidance is this: Adopt Swipe. It's innovative, dependable, and tailored for genuine Indian enterprises like us.

Changing to Swipe transformed how we conduct operations, and I encourage others to embrace this technology for effortless and efficient business billing.

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